Returns & Exchanges

At Luminox, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for hassle-free returns or exchanges on all unworn items. Simply ensure your garments are in their original condition with all tags attached to qualify for a full refund.

1

Initiate Your Request

Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging and include the packing slip provided in your confirmation email.

3

Ship the Item

Print the prepaid shipping label generated from our portal, attach it to your parcel, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing